Frequently Asked Questions
Quick Questions, Quick Answers
Common Purchase Questions
Product Questions
Every product here at Thielo is ideal for all skin types and tones. We formulate our products to ensure they are gentle, using natural nutrients that revitalize.
Absolutely, our 3 step system is designed to work together. There is great synergy between the ingredients and we suggest clients use all 3 steps.
We sure do. Tell your friends and family about us. If they buy, they will get $25 off their first order and you will get a $25 credit on your next purchase.
We operate out of Palm Springs, California. See our Contact page for details.
Each product has instructions on the label. For best results, we recommend daily application of Thielo’s 3 step Ageless system.
Our products are proudly manufactured in the USA in a GMP compliant facility.
All our products are manufactured to have a 3 year shelf life if unopened. Upon opening any of our bottles, use within a month to ensure fresh ingredients.
Thielo Ageless Enriching Eye Serum. Ingredients: Water, Acrylamide/Sodium Acrylate Copolymer, Mineral Oil, Trideceth-6, Hydrolized Rice Bran Protein, Glycine Soja (Soybean) Protein, Oxidoreductases, Passionflower Extract, Lemon Extract, Grape Extract, Pineapple Extract, Glycerin, Phenoxyethanol, Ethylhexylglycerin, Sodium EDTA, Potassium Sorbate, Palmitoyl Tripeptide-5, Phytonadione (Vitamin K), Cucumis Sativus (Cucumber) Fruit Extract, Aloe Vera Gel, Ergothiotaine
Thielo – Nighttime Ageless Complex. Ingredients: Water, Cetyl Alcohol, Sodium Acrylate/Sodium Acryloyl Dimethyl Taurate Copolymer, Glyceryl Stearate, Caprylic/Capric Triglyceride, Jojoba Seed (Simmondsia Chinensis) Oil, Acrylamide/Sodium Acrylate Copolymer, Mineral Oil, Trideceth-6, D-Panthenol, Ergothioneine, Tocopherol Acetate, Phenoxyethanol, Ethylthexylglycerin, Sodium EDTA, Potassium Sorbate, Pseudoalteromonas Ferment Extract, Hydrolyzed Wheat Protein, Hydrolyzed Soy Protein, Tripeptide-10 Citrulline, Tripeptide-1, Lecithin, Xanthan Gum, Carbomer, Triethanolamine, Phenoxyethanol, Butylene Glycol, Caprylyl Flycol, Spilanthes Acmelia Flower Extract, Camelia Sinensis (Green Tea) Leaf Extract, Sodium Carboxymethyl Betaglucan, Reinol Palmitate, Ascorbic Acid (Vitamin C)
Thielo – Daytime Ageless Moisturizer. Ingredients: Water, Cetyl Alcohol, Sodium Acrylate/Sodium Acryloyl Dimethyl Taurate Copolymer, Glyceryl Stearate, Caprylic/Capric Triglyceride, Glycerin, Prunus Dulcis (Sweet Almond) Oil, Acetyl Hexapeptide-8, Acrylamide/Sodium Acrylate Copolymer, Mineral Oil, Trideceth-6, Dimethicone, Saccharide Isomerate, Pseudoalteromonas Ferment Extract, Hydrolyzed Wheat Protein, Hydrolyzed Soy Protein, Tripeptide-10 Citrulline, Tripeptide-1, Lecithin, Xanthan Gum, Carbomer, Triethanolamine, Phenoxyethanol, Butylene Glycol, Caprylyl Glycol, Ubiquinone 50, Squalane, Sodium Carboxymethyl Betaglucan, Aloe Vera Gel, Propylene Glycol, Diazolidinyl Urea, Iodopropynyl Butylcarbamate, Sodium EDTA, Persea Gratissima (Avocado) Fruit Extract, Daucus Carota Sativa (Carrot) Root Extract, Cucumis Sativus (Cucumber) Fruit Extract, Panax Ginseng (Ginseng) Root Extract, Tilia Cordata (Linden Tree) Leaf Extract, Ascorbic Acid (Vitamin C).
How to Order, Shipping Details and Return Questions
Orders and Returns
Generally 2-3 Business Days – We use USPS Priority Shipping, so most purchases arrive in 2-3 days. Hawaii, Alaska, APO, FPO, or DPO addresses may have long delivery delays since we ship from California.
When you check out, you will be given an account to track your order, it will be based off your email address. You can also sign up on the Accounts page.
Please try to close your browser, restart your computer and retry. If this does not work, please call toll free 1-800-604-4481 or contact us via email.
In your accounts page, there is a subscription tab. There you can edit your subscription. You can also call us toll free 1-800-604-4481 or email us.
You can track the status of your Thielo package any time via your accounts page. Or visit contact us or call toll free to 1-800-604-4481 and we’ll be glad to assist.
If you are not 100% satisfied with your purchase, you return your package within 30 days of purchase and we will issue a 100% refund.
We ship to all 50 states as well as American territories. We proudly serve our foreign service members by shipping to APO, FPO, and DPO addresses.