Common queries answered

Frequently asked Questions

We have a Facebook, Twitter and Google Business pages. If you wish for Thielo to be on another platform, let us know with the form on the right.

2-3 Business Days – We send out orders same day when received before 12pm PST. We ship USPS Priority Shipping, so most purchases arrive in 2-3 days.

We offer a no questions asked 30 day money back Satisfaction Guarantee. If you aren’t 100% happy with your purchase, send it back and we’ll refund you.

Send us an email using the form on this page, or reach us on the phone using our toll free number: 1-800-604-4481. We provide customer service Monday through Friday, 8:00 am to 6:00 pm Pacific Standard Time.

You can track the status of your Thielo package any time via your accounts page. This is a link to go directly to it. If you want, you can also contact us via the form on this page or call toll free to 1-800-604-4481 and we’ll be glad to assist.

Send us an email using the form on this page, or reach us on the phone using our toll free number: 1-800-604-4481. We provide customer service Monday through Friday, 8:00 am to 6:00 pm Pacific Standard Time.

Send us an email using the form on this page, or reach us on the phone using our toll free number: 1-800-604-4481. We provide customer service Monday through Friday, 8:00 am to 6:00 pm Pacific Standard Time.

We are sorry, but we currently only take orders from the USA, it’s territories and APO, FPO and DPO addresses.

Still need help?

Toll Free: 1-800-604-4481

Email: [email protected] – Phone: 800-604-4481
Address: 5301 E Waverly Dr, Unit 162, Palm Springs, CA, 92264

© Thielo Inc 2019